❓ Help Centre

OKZ FAQ — All Your Questions Answered

New to OKZ or just need a quick answer? This FAQ page covers everything — from creating your account and making your first deposit, to understanding game rules, claiming bonuses, and withdrawing your winnings.

Browse by category below or use the search box to find exactly what you need. If your question is not listed here, the OKZ support team is available 24/7 via live chat.

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Quick Help Topics

Browse OKZ FAQ by Category

Jump straight to the topic you need. Each category covers the most common OKZ questions from players in Bangladesh.

Account & Registration

How to create your OKZ account, verify your identity, reset your password, and manage your profile settings. Everything you need to get started on OKZ from day one.

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Deposits & Withdrawals

Accepted payment methods on OKZ, minimum deposit amounts, how long withdrawals take, and what to do if a transaction is delayed. bKash, Nagad, and Rocket all covered.

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Games & Betting

Which OKZ games are available, how to play Teen Patti and Texas Hold'em, how virtual sports work, and how to find the best games for your style and budget.

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Bonuses & Promotions

How to claim your OKZ welcome bonus, what wagering requirements mean, how cashback works, and how to make the most of OKZ promotions without missing out.

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App & Mobile

How to download and install the OKZ app on Android, what devices are supported, how to update the app, and how the mobile experience compares to the desktop site.

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Security & Responsible Gaming

How OKZ protects your account and personal data, how to set deposit limits, self-exclusion options, and where to find responsible gaming tools on the OKZ platform.

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Full FAQ

OKZ Frequently Asked Questions

Use the search box or filter by category to find your answer fast.

Account & Registration

Creating an OKZ account takes less than three minutes. Go to /register, fill in your mobile number, choose a username and password, and submit the form. You will receive a verification code on your phone — enter it to activate your account. Once verified, you can log in and make your first deposit straight away. There is no fee to register on OKZ.

You must be at least 18 years old to register and play on OKZ. This is a strict requirement and OKZ reserves the right to request age verification documents at any time. Accounts found to belong to underage players will be closed immediately and any balance will be returned to the payment source.

On the login page, click "Forgot Password" and enter the mobile number linked to your OKZ account. You will receive an SMS with a reset code. Enter the code, set a new password, and you are back in. If you no longer have access to your registered number, contact OKZ support via live chat and the team will verify your identity manually.

No. OKZ allows only one account per person. Creating multiple accounts is a violation of the OKZ Terms and Conditions and can result in all accounts being permanently closed and balances forfeited. If you have accidentally created a duplicate account, contact support immediately to have it resolved without penalty.

OKZ may ask you to verify your identity before processing a withdrawal. You will need to submit a copy of a valid government-issued ID (National ID card or passport) and a selfie holding the document. Verification is usually completed within 24 hours. Verified accounts also benefit from higher withdrawal limits on OKZ.
Deposits & Withdrawals

Log in to your OKZ account and go to the Deposit section. Choose your preferred payment method — bKash, Nagad, or Rocket — enter the amount, and follow the on-screen instructions to complete the transfer from your mobile wallet. Deposits are credited to your OKZ balance instantly in most cases. Always use the exact reference number shown on the OKZ deposit page to avoid delays.

The minimum deposit on OKZ is displayed during the deposit process and varies slightly by payment method. Generally, OKZ keeps the minimum deposit low so that players of all budgets can get started. Check the Deposit page after logging in for the exact current minimums for bKash, Nagad, and Rocket.

Most OKZ withdrawals to bKash, Nagad, or Rocket are processed within a few hours. During peak periods it may take up to 24 hours. If your withdrawal has not arrived after 24 hours, contact OKZ support via live chat with your transaction ID and the team will investigate immediately. Make sure your withdrawal account matches the name on your OKZ account to avoid delays.

First, wait 10–15 minutes as some transactions take a short time to process. If the balance still has not updated, check that you used the correct OKZ deposit reference number. Then contact OKZ support via live chat and provide your transaction ID from bKash, Nagad, or Rocket. The support team can manually verify and credit the deposit to your OKZ account.

OKZ has both minimum and maximum withdrawal limits which are shown on the Withdrawal page. Verified accounts typically have higher withdrawal limits than unverified accounts. If you need to withdraw a large amount that exceeds the standard daily limit, contact OKZ support in advance and the team can arrange a manual review.
Games & Betting

OKZ offers over 100 games across multiple categories. Featured games include Teen Patti, Texas Hold'em, Mahjong Ways 2, Bingo, Aladdin, Virtual Sports, and Handball. There are also live casino tables with real dealers running Baccarat, Roulette, and Blackjack around the clock. Visit the Game page for the full catalogue.

Teen Patti on OKZ is played with a standard 52-card deck. Each player is dealt three cards and the goal is to have the best three-card hand or to bluff your opponents into folding. You can play blind (without looking at your cards) or seen (after viewing your cards). The player with the highest-ranking hand at showdown wins the pot. Visit the Teen Patti page for a full guide to hand rankings and betting rules.

Yes. All OKZ games use certified Random Number Generator (RNG) technology. This means every card dealt, every spin result, and every virtual sports outcome is completely random and cannot be predicted or manipulated. The RNG is independently tested to ensure it meets international fairness standards. OKZ is committed to transparent gaming — slot games display their RTP (return to player) percentage so you always know the expected payout rate.

OKZ virtual sports are computer-simulated sporting events that run 24 hours a day, 7 days a week. Unlike real sports, virtual sports do not depend on a fixture schedule — new matches are generated every few minutes using certified RNG technology. You place your bet before the match starts, watch the simulated result, and winnings are credited instantly. OKZ virtual sports include football, basketball, horse racing, and handball. Visit the Virtual Sports page to learn more.

Minimum bet amounts vary by game on OKZ. Slot games like Mahjong Ways 2 and Aladdin typically allow very small bets per spin, making them accessible for players with smaller budgets. Live casino tables and card games like Teen Patti and Texas Hold'em have table-specific minimums which are displayed before you join. OKZ is designed to accommodate both casual players and high-stakes players.
Bonuses & Promotions

The OKZ welcome bonus is automatically applied to your first deposit when you register a new account. Simply register, make your first qualifying deposit, and the bonus will be credited to your account. Make sure you meet the minimum deposit requirement for the bonus to activate. The welcome bonus amount and terms are shown on the promotions section of the OKZ site after you log in.

A wagering requirement (also called a rollover) means you need to bet the bonus amount a certain number of times before you can withdraw it as cash. For example, if OKZ gives you a 100 BDT bonus with a 10x wagering requirement, you need to place bets totalling 1,000 BDT before the bonus converts to withdrawable cash. The specific wagering requirement for each OKZ bonus is clearly stated in the promotion terms.

OKZ cashback promotions give you a percentage of your net losses back as bonus credit over a set period — usually weekly. For example, a 10% weekly cashback means if you lost 500 BDT in a week, OKZ would return 50 BDT to your account as bonus credit. Cashback is credited automatically at the end of the qualifying period. Check the current cashback rate and terms in the OKZ promotions section after logging in.

When OKZ credits free spins to your account, they will appear in your bonus section and are linked to a specific slot game — usually Mahjong Ways 2 or Aladdin. Open the designated game and the free spins will be available to use automatically. Winnings from free spins are added to your bonus balance and are subject to the wagering requirement stated in the promotion terms.

All OKZ bonuses have an expiry period — typically 7 to 30 days depending on the promotion. If you do not meet the wagering requirement within the expiry window, the bonus and any associated winnings are removed from your account. Always check the expiry date of any OKZ bonus when it is credited so you can plan your play accordingly. Expired bonuses cannot be reinstated.
App & Mobile

Visit the OKZ App page on your Android phone and tap the download button to get the APK file. Before installing, go to your phone's Settings > Security and enable "Install from unknown sources" (or "Allow from this source" on newer Android versions). Once enabled, open the downloaded APK file and follow the installation steps. The OKZ app installs in under a minute and does not require a Google Play account.

The OKZ dedicated app is currently available for Android only. iPhone users can access all OKZ games and features through the mobile browser on Safari or Chrome — the OKZ website is fully optimised for iOS and works smoothly on all iPhone models. You can add the OKZ site to your iPhone home screen for quick access that feels similar to a native app.

First, check if there is an updated version of the OKZ app available on the App page — installing the latest version fixes most issues. If the app is up to date, try clearing the app cache in your phone's Settings > Apps > OKZ > Clear Cache. If the problem persists, uninstall and reinstall the app. For ongoing issues, contact OKZ support via live chat and describe the problem along with your phone model and Android version.

Yes. All OKZ games are available to play directly in your mobile or desktop browser — no download required. Simply visit okz.today, log in, and start playing. The browser version of OKZ is fully optimised for mobile and works on both Android and iOS. The OKZ app offers a slightly faster experience and push notifications for bonuses, but it is entirely optional.
Security & Responsible Gaming

OKZ uses SSL encryption on all pages to protect your personal and financial data during transmission. Your account password is stored in encrypted form and is never visible to OKZ staff. OKZ does not share your personal information with third parties except where required by law. For full details on how OKZ handles your data, read the Privacy Policy.

Log in to your OKZ account and go to Account Settings > Responsible Gaming. From there you can set daily, weekly, or monthly deposit limits. Once a limit is set, OKZ will not allow you to deposit beyond that amount within the chosen period. Increasing a limit takes 24 hours to take effect, but reducing a limit applies immediately. OKZ encourages all players to use these tools to stay in control of their spending.

Yes. OKZ offers a self-exclusion option that lets you temporarily or permanently close your account. Go to Account Settings > Responsible Gaming and select the self-exclusion period that suits you — from a short cooling-off period to a permanent closure. During self-exclusion, you will not be able to log in or receive promotional communications from OKZ. Visit the Responsible Gaming page for more information and support resources.

If you notice any suspicious activity on your OKZ account — such as unrecognised logins or transactions — change your password immediately via the login page using the "Forgot Password" option. Then contact OKZ support via live chat right away. The security team can freeze your account, investigate the activity, and help you secure your account. Never share your OKZ password with anyone.
Still Need Help?

Can't Find Your Answer?

The OKZ support team is available 24 hours a day, 7 days a week. Reach out through any of the channels below and get a response in under 2 minutes.

Live Chat

The fastest way to get help on OKZ. Click the live chat icon on any page and a support agent will respond within minutes — day or night.

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Email Support

For detailed queries or account issues that require documentation, email the OKZ support team at [email protected]. Responses are sent within a few hours.

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Game Guides

Each OKZ game page includes a detailed guide covering rules, strategies, and tips. Visit the Game page to browse all available guides.

100+ game guides

Tip: Before contacting support, check that your question is not already answered in the OKZ FAQ above. Most common issues — including deposit delays, bonus queries, and password resets — are covered in detail in the sections above and can be resolved without waiting for a support agent.

Responsible Gaming on OKZ

OKZ is committed to providing a safe and enjoyable gaming environment. If you feel that your gambling is becoming a problem, OKZ provides tools including deposit limits, session time limits, and self-exclusion. You can access all responsible gaming tools from your account settings at any time. For independent support and advice, visit the Responsible Gaming page. Remember: gambling should always be fun, not a way to make money or solve financial problems.

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